Frequently Asked Questions
Orders
How do I place an order?
Choose a product and available variant, add it to your cart, then review the quantity and total. Sign in when prompted and enter your Pakistan delivery address. Keep the order number shown after successful placement. Read more.
Can I change or cancel an order?
Open the order in your account to see the actions currently available. If cancellation is unavailable or the parcel has shipped, contact support with the order number before attempting another order. Read more.
What if checkout does not show a confirmation?
Check My orders before placing the order again. If the result is still unclear, contact support with the time and payment reference. A slow page or missing email is not proof that placement failed. Read more.
Payments
Which payment methods can I use?
Use the methods currently shown at checkout. Manual transfers use the active accounts displayed there; wallet or card gateways should not be assumed available. Read more.
Does uploading a receipt confirm payment?
No. A reference or receipt is submitted for manual review. Check your order for pending, verified or rejected payment status and any correction instructions. Do not pay twice just because verification is pending. Read more.
Delivery
Do you deliver outside Pakistan?
Checkout currently accepts Pakistan delivery addresses. International delivery is not offered by this checkout. Read more.
What does delivery cost?
The configured standard charge is Rs. 200. Free delivery starts at Rs. 5000. Check the final amount at checkout after discounts. Read more.
How long does delivery take?
Estimated dispatch is 1-2 Business Days; estimated courier delivery is 3-5 Business Days. Preparation and transit are separate stages. These estimates can be affected by payment checks, holidays and courier delays. Read more.
How can I track my order?
Enter your order number and the contact information used at checkout on the tracking page. Your account also shows order details. Courier tracking is available after a courier reference has been assigned. Read more.
Returns, fit and care
When can I request a return?
Request a return within 7 days of delivery. Unworn, unstitched luxury fabric with original tags and packaging intact. Stitched or altered items are non-returnable. Keep the item and packaging while support reviews your request. Read more.
What if the item is wrong or defective?
Store bears courier shipping costs for defective or incorrectly fulfilled items. Contact support with the order number, affected item and clear photographs. Wait for return instructions before sending the parcel. Read more.
Does every three-piece suit have the same contents?
No. Read the pieces-included information for that design. Fabric, lengths, lining and accessories can vary. Ask about missing details before purchase; a photograph is not an inventory of everything supplied. Read more.
How should I wash my item?
Follow its care label and product-specific instructions. Do not choose a washing method from the collection name alone. If instructions are missing, ask before washing, ironing or cutting. Read more.
Need help with a specific item or order? Contact MintLight with its design code or order number.